Urgent Repairs
For an urgent repair outside business hours, follow these three steps. During business hours, call 02 6140 5900.
- Check your tenancy agreementSee whether a specific trade is listed under the emergency contact section.
- Call that trade firstIf a designated trade is named, contact them first to fix the problem.
- Otherwise, call a trade belowIf none is listed or they are unavailable, call an emergency trade from this list.
Before you authorise a repair. You may be liable for some or all of the cost of emergency repairs you authorise that do not fall within the emergency repair provisions of your tenancy agreement. Lockouts are not covered under emergency maintenance. In the ACT the emergency repair limit is 5% of your annual rent; in NSW it is $1,000.
Emergency trades
Then log the repair in your tenant portal as soon as you can, so it is recorded and followed up. Log in to PropertyMe
What counts as an urgent repair
If the problem is one of these and it happens outside business hours, follow the steps above.
- Burst water service
- Serious roof leak
- Gas leak
- Flooding or serious flood damage
- Serious storm or fire damage
- Hot water service failure
- Failure of gas, electricity or water supply (please contact the supplier first to ensure there are no issues)
- A fault that causes the property to be unsafe
- A fault that causes the property to be insecure
- A fault or damage that is likely to cause further damage
- A serious fault in a common area that inhibits access to the property
- Blocked or broken toilet
- Dangerous electrical fault
- Oven or cooktop failure
- Heating and cooling failure
- A fault or damage that is likely to cause injury
- Refrigerator and laundering appliances supplied with the property
If you cannot reach the relevant tradesperson, the repair may be carried out by a qualified tradesperson of your choosing. Further details on urgent repairs are in your tenancy agreement, which is available in your tenant portal if you cannot find the original.
This is general information about ACT tenancy law and real estate agent conduct from Distinct Property Management, a licensed ACT real estate agency, not legal advice. Rules differ in NSW and other states. For a dispute, contact the ACT Civil and Administrative Tribunal (ACAT) or a Canberra tenancy advocate.
This is general information from Distinct Property Management, licensed in NSW and the ACT, not legal advice. NSW rules differ from the ACT's. For a dispute, contact NSW Fair Trading or the NSW Civil and Administrative Tribunal (NCAT).